Why Choose Goodwin & Associates
Establishments want to make sure their products and services are superior at all times. Obtaining feedback from your customers' personal experience is vital to the livelihood and success of your company. With this in mind, Goodwin & Associates has built a hand-tailored Mystery Shopper Program System. The system is uniquely geared to encompass company-wide survey needs, ultimately providing fast, easy to understand, informative data to you, the client.

Reporting Features Second-to-None
Visit our specific shop pages to view unprecedented result analysis reports & shop information:
• Dining Shop Information
• Bar Shop Information
• Kitchen Health Code Safety & Sanitation Shop Information
• Handicapped Perspective Shop Information
• Employee Feedback
• To-Go's Evaluation
• Overnight Hotel Stays
• Grocery
• more

Meeting Needs on a Company-Wide Basis
The Mystery Shopper System is capable of providing several different types of graphical management reports. Depending on your needs, we can provide information on a local level, a regional or district level, and a company-wide level. The higher level general or regional managers are able to see their regional numbers, as well as their individual surveys from single shops.

These reports are all viewed through a Secure Server, where the data is encrypted to make sure your reports are not viewed by anyone who is not authorized.

Managed by Industry Professionals

	Brian Calderone, Division Director - Mystery Shopper Program, Exit Interviews, & Diversity Initiatives Goodwin & Associates Hospitality Services, LLC 91A North State Street, Concord, NH 03301 Office: 603-223-0303, ext. 132 Fax: 603-218-6451 bcalderone@goodwin-associates.com
	Stacey Wright-Morin, Account Executive Office: 603-223-0303, ext. 104 Fax: 603-218-6451 swright@goodwin-associates.com
	Jenny Thompson, Account Executive Office: 603-223-0303, ext. 150 Fax: 603-218-6451 jthompson@goodwin-associates.com
	Randi Hardiman, Communications and Senior Client Services Manager Office: 603-223-0303, ext. 134 Fax: 603-218-6451 rhardiman@goodwin-associates.com
	Katie Brouillette, Client Services Manager Office: 603-223-0303, ext. 147 Fax: 603-218-6451 kbrouillette@mysteryshopperprogram.com
	AJ Retelle, Client Services Manager Office: 603-223-0303, ext. 149 Fax: 603-218-6451 aretelle@mysteryshopperprogram.com
	Holli Pinard, Client Services Manager Office: 603-223-0303, ext. 148 Fax: 603-218-6451 hpinard@mysteryshopperprogram.com

System Reliability
Our system has 99.9% guaranteed uptime, with co-located servers guaranteeing that the site will never be down. This ensures a "no frustration" factor for both clients and shoppers. Data backups are done on a daily basis.

Web Technology
Our system is built using cutting edge Macromedia Flash and Cold Fusion technologies, allowing for the ultimate ease-of-use factor, as well as smooth data transfer.