Dining Shops
The mystery dining shops are hand-tailored based on each unique operation. Each establishment can have their own unique set of data based on needs.

The report is designed to measure guests' total dining experience based on our clients' operational goals... from ease of parking and lot cleanliness, to a genuine greeting at the door, to accurate wait quotes, to food quality and timing, steps of service, upselling, bathroom cleanliness, server menu knowledge, right through to quality checks on the food, manager presence in the dining room, or if there was a problem was it resolved correctly, to someone thanking them for their business and inviting them back.

This information gives ownership and management invaluable guest perspectives and measurable quality of operations results. The information becomes powerful over time, as cumulative data shows important trends and guest opinions.

The information also provides opportunities to recognize outstanding employee performance, management performance, training results and opportunities, and in many cases award bonuses based on these scores and subsequent improvements.

The shoppers will be naturally diverse to reflect your true customer base relative to demographics and income brackets.

Shop a competitor to find out what they are doing well and what advantages you may have.