banner-1.jpg

Buffalo Wild Wings

"The Mystery Shopper Program has proved to be a valuable tool in the assessment of the operation of our establishments. We are able to tailor our shop criteria to provide us with information most pertinent to our concept, and tailor shop criteria over time to reflect specific in-store initiatives. Our staff appreciates our posting of completed mystery shops as a communication tool, reinforcing their positive performances and providing often-detailed commentary as they strive to improve."